Terms & Conditions

1. Acceptance of Terms

By accessing our website, visiting our store, or using our services, you agree to be bound by these terms and conditions. If you do not agree to these terms, please do not use our services.

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the modified terms.

2. Company Information

3. Products and Services

Skandh specializes in the sale and customization of gold jewelry, diamond jewelry, and related accessories. Our products include but are not limited to:

• Gold ornaments and jewelry
• Diamond jewelry and accessories
• Custom-designed jewelry pieces
• Jewelry maintenance and repair services
• Jewelry consultation and design services

4. Pricing and Payment

All prices are quoted in Indian Rupees (INR) and are subject to change without prior notice. Prices include applicable taxes unless otherwise stated.

We accept the following payment methods:

• Cash payments
• Credit and debit cards
• Digital payments (UPI, mobile wallets)
• Bank transfers (for advance orders)

For high-value purchases, we may offer flexible payment plans subject to approval and additional terms.

5. Quality and Certification

All our jewelry products meet the highest quality standards. We provide:

• BIS Hallmark certification for gold jewelry
• GIA or IGI certification for diamonds
• Quality assurance certificates
• Detailed product specifications

Customers are encouraged to verify certifications and ask questions about product quality before purchase.

6. WhatsApp Commerce Policy

We use WhatsApp Business for customer communication and order processing. By engaging with us on WhatsApp, you agree to the following terms:

We reserve the right to refuse service to customers who abuse our WhatsApp communication channels or violate our business policies.

7. Return and Exchange Policy

Due to the nature of jewelry products, we have specific return and exchange policies:

• Custom-designed jewelry cannot be returned or exchanged
• Standard jewelry may be exchanged within 7 days of purchase
• Exchange is subject to product condition and availability
• Returns are only accepted for manufacturing defects
• All returns must include original packaging and certificates

8. Privacy and Data Protection

We are committed to protecting your privacy and personal information. Our privacy practices include:

• Collection of only necessary personal information
• Secure storage and transmission of data
• No sharing of personal information with third parties
• Compliance with Indian data protection laws
• Right to access and modify your personal information

9. Limitation of Liability

Skandh by Nilhari Ornaments LLP shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services.

Our total liability shall not exceed the amount paid by the customer for the specific product or service in question.

10. Governing Law and Jurisdiction

These terms and conditions are governed by the laws of India. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts in Surat, Gujarat.

In case of any legal proceedings, the English version of these terms shall prevail.

11. Contact Information

For questions about these terms and conditions, please contact us: