Last Updated: January 2024
This privacy policy is effective as of January 1, 2024, and applies to all customers,
visitors, and users of Skandh by Nilhari Ornaments LLP services.
1. Information We Collect
We collect information that you provide directly to us, including:
Personal Information
- • Name and contact details
- • Phone number and email address
- • Address and location information
- • Date of birth (for special offers)
- • Payment information
Business Information
- • Jewelry preferences and requirements
- • Purchase history and patterns
- • Custom design specifications
- • Communication preferences
- • Feedback and reviews
2. How We Collect Information
We collect information through various channels:
- Direct Interaction: When you visit our store, contact us, or fill out forms
- Website: Through our contact forms and newsletter subscriptions
- WhatsApp Business: When you communicate with us via WhatsApp
- Phone Calls: During customer service interactions
- In-Person Consultations: During store visits and appointments
3. How We Use Your Information
We use the collected information for the following purposes:
Primary Uses
- • Process and fulfill your orders
- • Provide customer support
- • Send order confirmations
- • Handle returns and exchanges
- • Process payments
Additional Uses
- • Send promotional offers
- • Improve our services
- • Personalize your experience
- • Comply with legal obligations
- • Prevent fraud and security threats
4. WhatsApp Business Privacy
We use WhatsApp Business for customer communication. Here's how we handle your information:
WhatsApp Data Handling:
- Message Content: We store your messages for customer service purposes only
- Contact Information: Your phone number is used solely for business communication
- Media Files: Images and documents shared are stored securely for order processing
- Business Hours: We respond to messages during our business hours (9:30 AM - 7:00 PM IST)
- Data Retention: WhatsApp messages are retained for up to 2 years for business purposes
By communicating with us via WhatsApp, you consent to the collection and processing of your information
as described in this policy.
5. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted partners who assist in our operations (payment processors, delivery services)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In case of business merger, acquisition, or sale
- Consent: When you explicitly give us permission to share your information
All third-party service providers are bound by confidentiality agreements and may only use your information
for the specific services they provide.
6. Data Security
We implement appropriate security measures to protect your personal information:
Physical Security
- • Secure office premises
- • Locked filing cabinets
- • Limited access to customer records
- • Secure disposal of documents
Digital Security
- • Encrypted data transmission
- • Secure servers and databases
- • Regular security updates
- • Access controls and authentication
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:
- Active Customers: Information is retained while you remain an active customer
- Purchase Records: Transaction records are kept for 7 years for tax and legal purposes
- Communication History: WhatsApp and email communications are retained for 2 years
- Marketing Lists: Contact information for marketing is retained until you opt out
When information is no longer needed, we securely delete or anonymize it.
8. Your Rights and Choices
You have the following rights regarding your personal information:
-
Access: Request a copy of your personal information
-
Correction: Request correction of inaccurate information
-
Deletion: Request deletion of your personal information
-
Opt-out: Unsubscribe from marketing communications
-
Inquiry: Ask questions about our data practices
To exercise these rights, please contact us using the information provided below.
9. Cookies and Tracking
Our website may use cookies and similar technologies to enhance your browsing experience:
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how visitors use our website
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Deliver relevant advertisements and content
You can control cookie settings through your browser preferences. Disabling cookies may affect
some website functionality.
10. Children's Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect
personal information from children under 18.
If you believe we have collected information from a child under 18, please contact us immediately,
and we will take steps to remove such information.
11. International Data Transfers
Your personal information is primarily processed and stored in India. If we need to transfer
your data to other countries, we ensure appropriate safeguards are in place.
We comply with applicable data protection laws and regulations in all jurisdictions where we operate.
12. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or
applicable laws. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices in our store
- Updating the "Last Updated" date at the top of this policy
Your continued use of our services after any changes constitutes acceptance of the updated policy.
13. Contact Information
If you have any questions about this privacy policy or our data practices, please contact us:
- Data Protection Officer: Skandh Management Team
- Phone: +91 7383363557
- Email: skandh61@gmail.com
- Address: 51, Swaminarayan Compound, Fourth Floor, Opp. T.B. Compound, Near Umiyadham Mandir, A.K. Road, Surat-395006 (Gujarat)
- Business Hours: Monday-Saturday, 9:30 AM - 7:00 PM IST
We will respond to your privacy-related inquiries within 48 hours during business days.